Services

We will work with your communications team to create a coordinated campaign strategy that maximizes all your available digital assets and resources. We can "fill the gaps" in your team's time and capacity, tailoring our support to your needs.

We will create a range of marketing assets (posts, ads etc.) and use a variety of digital platforms to target key demographics and communities. This includes tracking impressions, visits, completions and optimizing the outreach in real-time for maximum diversity and impact.

We’ll provide a nicely designed paper copy of the process for residents to fill out with a pen and return. This makes it easy to access for those who are unfamiliar with or don’t have easy access to technology. We will upload the responses into the digital platform and merge them with the online data.

We will create and distribute an attractive mailer to ensure participation from key neighbourhoods and communities. This is great for rounding out participation.

We will design compelling posters and billboards, identify locations and hire local companies to erect them in high-visibility public spaces

We will send personal invitation letters and incentives to a random selection of local "representatives" to establish a baseline cohort of participants. Lotteries are good for multi-tier processes where some participants engage in collaborative deliberation.

We will call a random cohort of local residents and enter their responses into the platform as we talk them through the process. This helps ensure diverse participation irrespective of technology access or literacy.

We provide a call-in line and live receptionists so that people can call in and be walked through the process verbally. Their responses will be entered for them without the need for anything but a phone.

We identify different grassroots, issue-oriented organizations in your community that will be interested in the issues raised in the consultation and support them in reaching out to their members and followers.

We will work with local partners who host kiosks with computers in seniors centres, malls, libraries or community centres where people can come and have easy access to the digital tools for participation.

We will go through your engagement and ensure that all content is presented in a friendly, inclusive way that leaves no one behind. Ethelo is WCAG 2.0 AA rated.

Would you like us to translate your process into another language? We can provide double-vetted translations into any language you need.

Your Ethelo project can be made available in English, French, Spanish, Mandarin, Cantonese, Hindi and many more. Mongolian, anyone? Just let us know!

We will monitor and moderate all comments and dialogue on the Ethelo platform, using a combination of automated comment monitoring with human review and moderation.

We will monitor your Facebook presence and other social media platforms and provide friendly hosts to address questions people raise, provide neutral information and respond courteously to negative comments.

We will host a live ‘open house’ which can include a short presentation and a facilitated Q&A period. Links to the open house will be promoted on your website, social media, etc. The open house includes a walk-through and a discussion of the key issues on the platform. The session can also be recorded and embedded on your municipal website as a historical and educational piece.

We will host a live deliberative dialogue process with up to 300 participants per session. The Zoom-based dialogue would include professional facilitation, breakout groups, and three to five people per "salon" with hosts. The process involves training volunteer hosts, several rounds of salons, and a report to participants.

We will host a highly accessible, large-scale online deliberation process (1,000+ people) to land on a set of shared objectives and strategies. In the process, we facilitate hundreds of conversations online in which people get to contribute and discuss ideas, give feedback to each other in small facilitated groups and build a collective consensus for action.

We will provide you with a beautiful, custom-designed report with key insights you need to present to your city council.

We will supplement your custom report with advanced analysis that includes;

• Weighting of results of participant inputs to align with baseline census data in order to ensure polling-level accuracy.
• Results and analysis for specific subgroups and provide granular comparisons across demographics

We will theme and code the participant comment data and pull out key recurring ideas and sentiments and present this data in a visually compelling way.

We will upgrade your report by including a compelling narrative of the story of the engagement, how it was experienced by community members, and create a compelling, friendly record of the process.

Full access to anonymized data for deeper analysis